🇺🇸 USA Customers! ~ 20% discount off all orders! Enter: USATARIFFS at checkout. (for a limited time only to help with new Import fees during international trade negotiations)* 🇺🇸

Payment

  • All prices shown on our website are inclusive of TAX (Country, Local, or State Sales Tax. (or similar)

  • For All Online transactions we currently accept payment via PayPal, Stripe with credit card details, and Afterpay*.

  • All payments are processed in New Zealand Dollars (NZD), Australian Dollars (AUD) or United States Dollars (USD), depending on your shipping location. You can browse in any of our currencies available, though final payment will be processed in the currency required by your destination address. This is NZD for New Zealand, AUD for Australia and USD for all other locations.

  • Orders within New Zealand include GST (15% sales tax).

  • All orders shipped to Australia will be charged GST (10% sales tax), this is included in the product and shipping price.

  • Once you have placed your order it will be charged to your PayPal account or credit card in the currency required by your destination address, any refunds associated with this order will be placed against the original account used to purchase.

  • If a price is showing at an incorrect rate as a result of site error, the order will be cancelled and refunded.

  • If for any reason the item/s you have purchased are unavailable we will notify you and issue you with an immediate refund or exchange. If you have any questions please connect here, we’d be happy to hear from you!

AFTERPAY

  • Afterpay* is only available in the Country of Australia and New Zealand at this time. In order to make a purchase with Afterpay you will need a debit or credit card and be over 18 years of age.

  • To use Afterpay, simply checkout as normal and select Afterpay as your payment method. You will then be directed to the Afterpay payment portal to register or login and confirm payment.

  • The purchase is paid over 4 instalments, due every two weeks. The first instalment is paid at the time of purchase, and the remainder over time.

  • Late payments incur a fee of $10 NZD, with an additional fee of $7 NZD if the payment remains unpaid. For full information about Afterpay's terms and conditions, please visit the Afterpay website.

  • For online returns with Afterpay, please contact our returns team at shop@lonelylabel.com to request approval for a return as per our standard returns policy (see here). All refunds with Afterpay will be processed via the Afterpay merchant portal.

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